I forgot my ME WALLET password. But when I tried to reset my password, I see this message: "RESET PASSWORD: Password Token is already used. Please make a request again to update the password."

    [Updated 10.2023]


    We are sorry that you have encountered this error message when you were trying to reset your password for your MASTER EDCOIN WALLET @ ME WALLET.



    The issue was an intermittent issue where there were duplicate requests for password resets that got stuck in the logs/database. The duplicates have since been identified and removed manually. 


    We apologize for any inconvenience caused.


    There should not be any recurrence of this issue. But in the event that you do encounter the "Password Token Already Used" message, please reach out to EDCOIN CUSTOMER SUPPORT via our Freshdesk ticketing system.


    To reach EDCOIN CUSTOMER SUPPORT, please refer to this Frequently Asked Question (FAQ) article:


    https://edcoin.freshdesk.com/support/solutions/articles/82000472952-how-do-i-contact-edcoin-customer-support-



    Thank you.

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